During the annual maintenance period, TransInfo after-sales consultants provide 7 * 8h uninterrupted service to ensure the efficient operation of the customer's SAP system and solve after-sales technical problems.
• Standard functions of SAP system after-sales service
Process explanation and guidance for SAP system standard functions.
Diagnose bug issues and report to SAP for feedback.
Announcements and explanations for new versions and features of SAP, as well as new patch packages.
Technical guidance and remote assistance in SAP system configuration adjustments, changes, modifications, or expansions.
Guidance on SAP system management, problem-solving, and remote training guidance.
• SAP system enhanced component after-sales service
Report interpretation and operational guidance; Explanation and operation guidance for enhancement modules.
Ensure the correctness of report data, the normal operation of the enhancement module, and the correctness of data in the operation of the enhancement module, provided that the original requirements remain unchanged.
Adjustments to the basic configuration information or format of existing enhanced components or reports.
Ensure the normal operation of the development program.
• Time and method of after-sales service
Working hours: 9:00 am to 5:30 pm from Monday to Sunday (excluding holidays and festivals).
Service method: Provide telephone, email, remote login, QQ and other communication methods, and arrange on-site support services if necessary.